Franklin International College is committed to providing a fair and transparent complaint and appeal handling process.
Making a Complaint
A complaint may be received by Franklin International College in any form and does not need to be formally documented by the complainant to be acted on. Complaints may be made by any person. To make a complaint, the person is recommended to complete the Franklin International College Complaints Form. This form is available via our website or can be obtained from the Franklin International College office.
The completed complaint form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support
1300 841 006
L1 341 Queen St, MELBOURNE, VIC, 3000
If a complainant has any difficulty accessing the required form or submitting the complaint to Franklin International College, they are advised to contact immediately at the following phone number: 1300 841 006
Making an Appeal
An appeal must be received by Franklin International College in writing using the Franklin International College Request to Appeal a Decision form within seven working days of the decision or finding being informed to the person.
To appeal a decision, the person is required to complete the Franklin International College – Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request to Appeal a Decision form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
1300 841 006
L1 341 Queen St, MELBOURNE, VIC, 3000
Student Support
Franklin International College
1300 841 006
L1 341 Queen St, MELBOURNE, VIC, 3000
If a person seeking an appeal has any difficulty accessing the required form or submitting the appeal to TKL college, they are advised to contact immediately at the following phone number: 1300 841 006
A person who makes a complaint/appeal shall be provided with a written acknowledgment as soon as possible and not later than 24 hours from the time the complaint/appeal is received. This acknowledgment is intended to provide the person making a complaint/ appeal, an assurance that Franklin International College has received the complaint/appeal and will review the relevant issues and provide a response. The acknowledgment shall also inform the person making a complaint/ appeal that they will receive a written response within 14 working days.